Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
Rruga e Dëshmorëve, Durrës, Albania, 2001
MON-FRIDAY 08:00-16:00
SAT-FRI - CLOSED
+355 68 241 9580
info@upwebservices.com
Yes, these reviews can be read on Google, Business Firms, etc.
There is no such thing as a satisfaction guarantee, but we are sure that we're the closest thing to it. We choose human interaction first and foremost, and hearing our clients so we can understand them completely. Therefore we are more capable of delivering the perfect services.
Service details:
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
You can call us at +355 68 241 9580, email us at info@upwebservices.com, write us on social media and we will try to get back at you as soon as possible.
During your first consultation, we’ll take the time to understand your business goals, needs, and vision. Whether you need a website, SEO, social media management, or IT services, we’ll discuss your requirements and suggest tailored solutions. We’ll also answer any questions you have and provide a clear roadmap of the process, timeline, and pricing. Our goal is to ensure you feel confident and informed about working with us.
Absolutely! All our services are fully customizable to match your unique needs and goals. Whether you need a custom website, targeted SEO strategies, tailored social media management, or specific IT solutions, we adapt our approach to fit your business perfectly. Our team works closely with you to ensure you get exactly what you need—nothing more, nothing less.
Turnaround time depends on the service and project complexity.
- Web Design & Development – Typically 2 to 6 weeks, depending on the scope.
- SEO – Results start showing in 3 to 6 months, with ongoing improvements.
- Social Media Management – Strategy setup takes 1 to 2 weeks, followed by continuous management.
- IT Networking & Security – Installation and setup vary based on requirements but usually take a few days to a couple of weeks.
Yes, we do! For urgent requests, we offer priority and same-day services depending on availability. Whether it's a website issue, IT emergency, security setup, or a time-sensitive update, our team is ready to assist. Contact us as soon as possible, and we’ll do our best to accommodate your needs quickly!
Procedures:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
Our cancellation policy depends on the service and project stage.
- Web Design & Development – If canceled before work begins, a full refund may be issued. If work has started, refunds are partial based on completed milestones.
- SEO & Social Media Management – These are ongoing services. We require at least 30 days' notice for cancellations.
- IT & Security Services – Cancellations before installation may be eligible for a refund. Once installation begins, costs are non-refundable.
Yes! We stand by the quality of our work and offer warranties/guarantees depending on the service:
- Web Design & Development – We provide a 30-day post-launch support period for bug fixes and minor adjustments.
- SEO Services – While we can’t guarantee #1 rankings (no one can), we promise measurable improvements with our proven strategies.
- IT & Security Solutions – Our installations come with a warranty period based on the hardware/software used, ensuring reliability.
We take client confidentiality very seriously.
All sensitive information, project details, and business data are kept strictly confidential. We use secure communication channels, and if needed, we’re happy to sign Non-Disclosure Agreements (NDAs) for added protection. Our team follows best practices to ensure your data is safe and never shared without your permission.
Yes, you can reschedule your appointment!
Simply contact us at least 24 hours in advance via email or phone, and we'll be happy to arrange a new time that works for you. We understand that things can change, and we aim to be flexible to accommodate your needs.
Refunds and exchanges depend on the service provided and the stage of the project.
- Web Design & Development – Refunds are available if the project is canceled before work begins. If work has already started, we provide partial refunds based on completed milestones.
- SEO & Social Media Management – As these services are ongoing, we do not offer refunds but are happy to adjust strategies if you're not satisfied with the results.
- IT & Security Services – Refunds are available for unused services or canceled before installation, but once work begins, refunds are typically not offered.
Smart, stylish, and built for success
Solutions that work for you, not the other way around!
